Shipping policy

Shipping Policy

At EKAAV, we are committed to delivering your order safely and on time. Please read our Shipping Policy below for complete details about order processing, shipping timelines, and delivery support.

1. Order Processing Time

All orders are processed within 2-3 working days after payment confirmation.

Orders are not processed or shipped on Sundays, public holidays, or during unforeseen business closures.

During high-demand periods such as sales, festive seasons, or product launches, processing times may be slightly extended.

2. Shipping Methods Available

We work with trusted courier partners to ensure reliable delivery across India.

Available shipping options may include:

  • Standard Shipping
  • Express Shipping (if applicable)
  • Cash on Delivery (if available)

Shipping options may vary depending on your delivery location.

3. Delivery Timeframes

Estimated delivery time after dispatch:

  • Metro Cities: [2-3 BUSINESS DAYS]
  • Other Cities/Towns: [2-5 BUSINESS DAYS]
  • Remote Areas: [5-7 BUSINESS DAYS]

Please note that delivery timelines are estimates and may vary depending on courier services and location accessibility.

4. Shipping Costs

Shipping charges are calculated based on your order value and delivery location.

Examples:

  • Free Shipping on orders above ₹799
  • Standard Shipping Charge: ₹ 79 Shipping charges, if applicable, will be displayed during checkout before payment.

5. Tracking Information

Once your order is shipped, you will receive a confirmation email or SMS with your tracking details.

You can use the tracking number provided to monitor your shipment status in real time.

If you do not receive tracking details within the expected time, please contact us at Care@ekaav.in

6. Delivery Issues and Delays

While we strive for timely delivery, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier partner delays
  • Incorrect shipping details provided by the customer
  • Unexpected operational disruptions

We are not responsible for delays caused by third-party courier services, but we will always do our best to assist you.

Please ensure your shipping address and contact details are correct while placing the order.

7. International Shipping

We currently DO NOT offer international shipping.

For international shipping inquiries, please contact us at Care@ekaav.in

8. Contact Us

For any shipping-related questions, feel free to contact us:

EKAAV
Email: Care@ekaav.in